FAQ's

Information on the suitability of different termite management systems for TimberSecure is available here.

  • Administration

    • Where is the application form and PDS?

      Answer

      The documents are available below:

    • What needs to be submitted to apply for the TimberSecure policy?

      Answer

      1. Inspection Report;
      2. Certificate of Treatment;
      3. Completed and signed Application Form; and,
      4. Payment.
    • Can the Pest Manager pay for the insurance policy on behalf of the home owner (i.e. include it in the overall price)?

      Answer

      Yes, however, the home owner needs to sign the Application Form.

    • Will the Pest Manager be advised if their clients takes out a policy?

      Answer

      Yes.
    • What correspondence is sent to the homeowner if they take out a policy?

      Answer

      1. Covering letter;
      2. PDS & FSG; and,
      3. Policy Schedule
      4. Credit card payment receipt if applicable
    • How is an extension to a property considered?

      Answer

      This is covered by the PDS & FSG at "Your Obligations" clause 5 (f).

    • What’s the difference between TimberSecure and Professional Indemnity insurance?

      Answer

      1. Professional Indemnity insurance protects the insured against claims for professional negligence where fault has to be established by the claimant.  Professional Indemnity Insurance covers all legal liability flowing from the negligence covered by the terms of the policy.
      2. TimberSecure is a no fault policy limited to the cost of replacing termite damaged timber.
  • Claims

    • Will we send a claims assessor if a claim arises?

      Answer

      Generally, 'Yes'. We need to make sure the job was done correctly and make an assessment about what damage to repair.

    • What if the homeowner doesn’t follow the Pest Managers recommendations (e.g. remove garden beds, annual inspections etc)?

      Answer

      The policy won't respond if the breach of condition materially affects the claim.

  • Existing Warranties

    • How is TimberSecure different to TimberSafe / TimberSure?

      Answer

      It is quite different in that:

      1. It is an insurance product;
      2. It is a fraction of the administration;
      3. It is much simpler; and,
      4. It provides far greater value for money to the homeowner.
      5. There is no excess payable by the home owner or Pest Manager in the event of a claim.
    • Under what conditions can existing TimberSafe & TimberSure warranties be transferred to TimberSecure?

      Answer

      1. Any fully serviced and approved monitoring system can be transferred; this is best done at renewal of the service contract;
      2. TimberSafe cannot be transferred unless a termite management system is installed;
      3. It may be possible to transfer other TimberSure warranties.  Each application will be assessed on its merits.
  • Marketing

    • How much does a TimberSecure policy cost?

      Answer

      $360 (inclusive of all government charges) for 5 years cover.

    • Where is the application form and PDS?

      Answer

      The documents are available below:

    • Can the Pest Manager pay for the insurance policy on behalf of the home owner (i.e. include it in the overall price)?

      Answer

      Yes, however, the home owner needs to sign the Application Form.

    • What sets this apart from things like a product warranty?

      Answer

      1. It is an insurance policy not a product warranty;
      2. It is a no fault policy;
      3. Many of the warranties do not pay out if the manufacturer decides that the installation was faulty.
    • What’s the difference between TimberSecure and Professional Indemnity insurance?

      Answer

      1. Professional Indemnity insurance protects the insured against claims for professional negligence where fault has to be established by the claimant.  Professional Indemnity Insurance covers all legal liability flowing from the negligence covered by the terms of the policy.
      2. TimberSecure is a no fault policy limited to the cost of replacing termite damaged timber.
    • What are the benefits to a Pest Manager?

      Answer

      1. No excess payment required
      2. Protects your no claims bonus
      3. No claims recorded for your PI insurance
      4. Allows for a range of treatment options
      5. Treatment to AS3660 required
      6. Provides a competitive edge
      7. No complicated paperwork
      8. Easy to sell
    • What are the benefits to a Home Owner?

      Answer

      The primary benefit is peace of mind because:

      1.   No fault for a fully installed AS 3660 system;

      2.   Deal direct with the insurer -

               a. Protection: if pest company no longer trading

               b. Protection: if pest company no longer insured

      3.   No expensive legal costs

      4.   Does not alter existing consumer rights

      5.   Can be transferred with the sale of a property

      6.   1-off payment - policy coverage for 5 years
    • Do you have text that I can put on my website?

      Answer

      Yes, we have a page of text which you can freely copy to your website and style to suit your brand.

      Please retain all the hyperlinks.

      TimberSecure text

  • Technical

    • Why is coverage for 5 years when some products have 7 or 8 year life expectancy?

      Answer

      The life expectancy of a product may be up to 7 or 8 years but the label will also describe circumstances where the life expectancy for those products reduces.  

      At the end of 5 years we will look at the circumstances of a renewal application and we may extend cover for a further period without a new treatment.

    • Can the AS 3660.2 inspections only be performed by Rapid insured clients?

      Answer

      No, but the PDS/FSG does require the inspector to have a Rapid Solutions Accreditation number.

    • Is TimberSecure available for Infill slab homes?

      Answer

      Yes, but note the following:

      1. If the chemical is non-repellent - a full perimeter barrier is needed and AS 3660.2 inspections at least every 12 months;
      2. If the chemical is repellent - a full perimeter barrier is needed and AS 3660.2 inspections at least every 6 months;
      3. Monitoring - a full service contract is needed and AS 3660.2 inspections at least every 12 months.
    • Does TimberSecure allow for integrated treatments to provide a full AS 3660 treatment?

      Answer

      Any combination may be used provided:

      1. The whole perimeter is protected;
      2. The termites are eliminated;
      3. The work is compliant with the respective product labels; and,
      4. The job is compliant with the Standard where applicable.
    • Can Strata / Commercial Properties be covered?

      Answer

      Yes, please refer to the PDS&FSG for Strata.